Privacy Policy

Information We Collect

Information You Provide

• Account information (name, email address, organization)
• Contact form submissions
• Customer support communications
• Staff profiles and competency records (for LabCX users)

Information Collected Automatically

• Usage data (pages visited, features used, actions taken)
• Device information (browser type, operating system)
• Log data (IP address, access times, error logs)
• Cookies and similar technologies

How We Use Your Information

• To provide, maintain, and improve our Services
• To communicate with you about our Services
• To respond to your inquiries and provide support
• To analyze usage patterns and improve user experience
• To detect, prevent, and address security issues
• To comply with legal obligations

Information Sharing

We do not sell your personal information. We may share information:

• With service providers who assist in our operations
• With your organization (for enterprise customers)
• When required by law or to protect our rights
• In connection with a business transfer or merger

Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Multi-factor authentication
• Regular security assessments
• Access controls and audit logging

Data Retention

We retain your information for as long as necessary to provide our Services and comply with legal obligations. Competency records are retained according to applicable regulatory requirements. You may request deletion of your data, subject to legal retention requirements.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Opt-out of certain data processing

Cookies

We use cookies and similar technologies to provide functionality, analyze usage, and personalize your experience. You can control cookies through your browser settings.

Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date.

Contact Us

If you have questions about this Privacy Policy, please contact us at: